Banani, Dhaka, Bangladesh
12000tk - 40000Tk
Job Description / Responsibility (Please read carefully)
Shadmart Customer Support team is one of the best team in e-Commerce industry in Bangladesh. We are obsessed with helping our customers. The people who shop with us are at the centre of everything the company does, and this team is empowered and trusted to take care of their needs. It's a passionate, authentic group that’s excited to improve the customer experience every day. Visit our Facebook page and read the reviews to know more about our service level.
SUMMARY: Shadmart Customer Support Representative is responsible for assisting customers to place orders over the Phone/Facebook/LiveChat and resolving issues related to understanding order status, cancelling an order, obtaining a refund or store credit, and general product inquiries regarding Shadmart.
This is accomplished by responding to phone calls/facebook messages/live chats in a timely manner that addresses the core issue of the customer inquiry. The majority of inquiries should be resolved in the first response.
We offer competitive starting salaries. Exact figures depend on the position, shifts you work, your sales skill, and job experience.
Pay: 12k to 40k including sales bonus. (No boundaries set here - the more you bring to the table for us, the more you get)
We think everyone's time is important. Instead of scheduling an interview and wasting your time, we are asking most of the importent questions below that will help us to take decision regarding your application. So please take time and fillup the form. If we are really satisfied, we will call you for an Interview and might offer you the job next day.